Remote quick fix
£18 / up to 30 mins
For quick remote checks and fixes.
- ✓ Secure remote help
- ✓ Extra time £9 per 15 mins
- ✓ Good for email, printer and software issues
Pricing guide
Affordable IT support in Thanet without surprises.
No-contract break-fix support for home users and businesses, with managed support available for regular clients.
Thanet on-site
£38 / first hour
Local visit for computer, printer, Wi-Fi and setup problems.
- ✓ Quick visits from £18
- ✓ Extra time £9.50 per 15 mins
- ✓ Friendly local support
Business ad-hoc
£49 + VAT/hour remote
Business support without a contract.
- ✓ On-site from £59 + VAT/hour
- ✓ Same-day priority from £79 + VAT/hour
- ✓ Managed support available
Small print: Prices exclude parts, software licences, specialist recovery work and third-party provider charges. VAT added where applicable. No-fix-no-fee applies to labour where we cannot make progress or provide a workable solution; diagnostics, data recovery attempts, intermittent faults and third-party outages may still be chargeable by agreement.
Ad-hoc support guide.
Useful for comparing common support routes before getting in touch.
| Support type | Guide price | Best for |
|---|---|---|
| Initial phone triage | Free, up to 10 minutes | Quickly understanding the issue and next step. |
| Remote quick fix | £18 up to 30 minutes | Email setup, software checks, printer queues, settings. |
| Remote support after that | £9 per 15 minutes | When the issue needs a little more time. |
| Thanet quick visit | From £18 up to 30 minutes | Short local checks where remote help is not enough. |
| Standard Thanet on-site visit | £38 first hour | Computer, Wi-Fi, printer and setup problems. |
| Business ad-hoc remote support | £49 + VAT/hour | Small business IT support without a contract. |
| Business ad-hoc on-site support | £59 + VAT/hour | Office devices, networking, Microsoft 365 and practical IT help. |
Pricing questions.
Do I need a monthly contract?
No. No-contract break-fix support is available for homes and businesses. Managed support can be discussed if you need regular help.
Are parts and software included?
No. Guide prices are for labour. Parts, software licences, specialist recovery work and third-party charges are separate where needed.
Is business support subject to VAT?
Business ad-hoc pricing is shown plus VAT where applicable.
Need a quote for a specific job?
Send a few details and we will suggest the most sensible route before any chargeable work starts.